Refund and Returns Policy

At Paharigang.com, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a hassle-free return and refund policy. Please review the details below to understand our process.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original condition, and in its original packaging.
• The return request must be initiated within 30 days from the date of delivery.
• The item must not fall under the non-returnable category (e.g., personalized items, perishable goods, or intimate apparel).
• Proof of purchase (order number or receipt) must be provided.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene or other reasons, including but not limited to:

• Personalized or custom-made products.
• Perishable items (e.g., food or flowers).
• Intimate apparel, swimwear, or undergarments.
• Gift cards or downloadable products.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at support@paharigang.com or through our website’s contact form, providing your order number and reason for the return.
2. Our team will review your request and provide a return authorization and shipping instructions, if applicable.
3. Securely pack the item(s) in their original packaging and include all accessories, manuals, or other components.
4. Ship the item back to us using the provided return label or instructions. We recommend using a trackable shipping service.

Note: Customers may be responsible for return shipping costs unless the return is due to a defect or an error on our part.

4. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 5-7 business days.
• The refund will include the cost of the item(s), excluding any shipping fees unless the return is due to our error.
• Depending on your payment provider, it may take an additional 3-10 business days for the refund to reflect in your account.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@paharigang.com within 7 days of delivery. Provide your order number and photos of the issue. We will arrange for a replacement or refund and cover any associated return shipping costs.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please initiate a return as described above and place a new order for the desired item. This ensures faster processing, as exchanges are subject to availability.

7. International Returns

For international orders, please contact our customer support team for specific return instructions. Customers are responsible for return shipping costs and any applicable customs or import duties, unless the return is due to our error.

8. Cancellations

Orders can be canceled before they are shipped. Please contact us as soon as possible at support@paharigang.com with your order number. If the order has already been shipped, you may need to follow the return process.

9. Contact Us

Thank you for shopping at Paharigang.com. We value your trust and are here to assist you!